My last agency built a website and nothing changed. Why would this be different?

Most web builds deliver a file and a login. What's usually missing: a Google Business profile anyone's actually set up, service pages written to show up in search, a booking flow that works on a phone, and someone still around six months later when calls haven't changed. The site gets built in isolation from everything else — getting found, getting booked, following up — and when nothing moves, there's nobody to blame. We run the teardown before building anything, so we know exactly what's broken. Then we fix every layer, not just the page.

How do I know this will actually work?

We don't ask you to take that on faith. The teardown comes first — we show you the specific gaps in your setup and what each one is likely costing you, before you've spent a dollar on a fix. If the teardown doesn't find a problem worth solving, we'll tell you that. The first full teardown we publish will sit right here in the proof section, with the actual numbers. Not a case study written from memory months later.

The teardown is free. The Starter package — a site that stays healthy — is $999 one-time plus $79 a month. The Core package — the full build, plus the assistant that catches every missed call — starts at $1,500 one-time plus $228 a month. Everything past that — the receptionist, follow-up, reactivation, the review automations — gets priced on your teardown call, against what your business actually needs. No combination is forced on you, and nothing is padded.

How long until my site is live?

The free teardown lands within a day or so — a recorded walkthrough of what's wrong and where. The build runs two to three weeks from the point we've agreed on what gets built. You're not waiting months. If you need a specific timeline for your situation, that comes out of your teardown call.

Do I need everything at once, or can I start with just the site?

Start with the site — everything else runs on it. Once it's live, add whatever automations make sense: missed-call text-back, a voice receptionist, follow-up, review requests, any combination, any time. Some need another piece first — the voice receptionist needs the site's booking flow and the text-back service already running, the review automations need a Google Business Profile — and each one says so plainly before you add it. Nothing here is ever bundled in; you only pay for what you're using.

What does the monthly retainer actually cover?

Each automation is billed for exactly the job it does — the assistant catches missed calls, the receptionist answers and books, follow-up chases quotes, the review tools keep your reputation working. Which ones you run, and what they cost together, is set on your teardown call and never changes without you saying so. The care plan is separate: it keeps the site itself fast, secure, and current, whether or not you run any automation. Every retainer client also gets a monthly report in their own portal — what got caught, booked, and reviewed. It runs month to month, with 30 days' notice to stop.

A small practice — not an agency with a team of twenty. When you ask for a teardown, you work directly with the person running it: the same person who built this site, wrote the audit process, and records the Loom walkthrough. That's the setup: one person, accountable for all of it, start to finish.

Are you taking on new clients?

Yes — with a caveat. Each system is built by hand and tailored to the business it's for, so we only take on a few at a time. If you're looking at this now, a slot is probably open. The free teardown is the fastest way to get into the queue.

Legal

Privacy Policy

Last updated 30 June 2026

This policy covers this website. We keep data collection to the minimum needed to answer your inquiry and run the site.

What we collect

Information you send us. When you email us or request a teardown, we receive your name, email address, and any business details you choose to share.
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How we use it

To respond to your inquiry, deliver the teardown and any services you engage us for, and improve the site. We do not sell or rent your information to anyone.

Cookies

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Your choices

You can ask us what information we hold about you, or ask us to delete it, by emailing info@webmason.in.

Changes

If this policy changes, we update the date above. Continued use of the site means you accept the current version.

Contact

Questions about privacy? Email info@webmason.in.